FAQ

Ordering & Payment

1. How do I place an order?
Browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information to complete your order.

2. What payment methods do you accept?
We accept credit/debit cards, including Visa, Mastercard, and American Express. We also offer Shop Pay for a faster checkout experience.

3. Is it safe to use my credit card on your website?
Yes, our website uses secure encryption technology to protect your personal and payment information. We never store your full credit card details on our servers.

Shipping & Delivery

1. How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Expedited shipping options may be available at checkout.

2. Do you ship internationally?
Yes, we ship to most countries worldwide. 

3. How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.

Returns & Refunds

1. What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Just contact us at support@timelessplaques.shop to start the process. Note: Customers are responsible for return shipping costs.

2. How do I initiate a return?
Please reach out to our customer service team at support@timelessplaques.shop with your order number and reason for return. We'll make sure to provide you with return instructions.

3. How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Product Information

1. Are your products sustainable?
Yes! Our products are made from 100% certified organic material, and we’re committed to sustainable practices across all our products. We believe in a style that’s kind to the planet.

2. What materials do you use?
We use high-quality materials to ensure durability and aesthetic appeal. Specific materials vary by product and are listed in each product description.

3. Can I request a custom design?
Yes! We love creating custom pieces. Please contact us with your ideas, and we'll work with you to create something special.

Contact Us

If you have any other questions that aren't answered here, please don't hesitate to contact us at: Email: support@timelessplaques.shop